Shipping Policy for Dewiring Jewelry

Effective Date: January 17, 2025

At Dewiring Jewelry, we are committed to providing our customers with a smooth and reliable shipping experience. This Shipping Policy outlines the details regarding our shipping process, delivery times, shipping fees, and any important information to ensure that your order is delivered promptly and safely.

By placing an order on our website dewiringjewelry.com, you agree to the terms set forth in this Shipping Policy.

1. Shipping Locations

We currently offer shipping to U.S. domestic addresses and international destinations. Please note that certain countries may have specific restrictions, and additional customs duties or taxes may apply to international shipments.

  • Domestic Shipping: Available throughout the United States, including Alaska, Hawaii, and U.S. territories.
  • International Shipping: Available to most countries worldwide. If we do not currently ship to your location, please contact us at info@dewiringjewelry.com, and we may be able to accommodate your request.

2. Shipping Methods

We offer a variety of shipping methods to accommodate different delivery needs. The shipping options available at checkout will depend on your location and order size.

  • Standard Shipping: Typically takes 5-7 business days for delivery within the United States.
  • Expedited Shipping: Typically takes 2-3 business days for delivery within the United States.
  • International Shipping: Delivery times for international orders may vary based on the destination. Typical delivery time is between 7-21 business days. Please note that delays may occur due to customs processing.

3. Shipping Fees

Shipping fees are calculated based on the shipping method chosen at checkout and the delivery address. The total shipping cost will be displayed at checkout before you confirm your order.

  • Free Shipping: We offer free standard shipping on U.S. orders over $50. Free shipping is automatically applied at checkout.
  • International Shipping Fees: International orders may incur additional shipping fees depending on the destination. These fees will be calculated at checkout.

4. Order Processing Times

Once you place your order, we process it as quickly as possible. Orders are typically processed and shipped within 1-2 business days (Monday through Friday). Orders placed on weekends or holidays will be processed the next business day.

If there are any delays in processing or shipping your order, we will notify you via email with updated tracking information.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to check the status of your shipment on the carrier’s website. If you have any questions about the tracking information or your shipment, feel free to contact us at info@dewiringjewelry.com.

6. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. Dewiring Jewelry is not responsible for delays or lost packages resulting from incorrect or incomplete address information. If you realize there is an error in your shipping address after placing your order, please contact us immediately at info@dewiringjewelry.com to update your address before we ship the order.

7. Shipping Delays

While we strive to meet our delivery estimates, unforeseen circumstances such as weather delays, holidays, and customs processing (for international orders) may affect delivery times. We will do our best to keep you informed of any significant delays.

  • Delays in Processing: If we experience any issues with your order (e.g., payment verification or stock availability), we will notify you immediately.
  • Shipping Carrier Delays: Dewiring Jewelry is not responsible for delays caused by shipping carriers once the package is in transit. Please refer to your tracking number for updates directly from the carrier.

8. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us at info@dewiringjewelry.com within 7 days of the expected delivery date. We will assist you in filing a claim with the carrier or providing a replacement or refund if applicable.

  • Lost Packages: If a package is marked as “delivered” but you have not received it, please check with your neighbors, local post office, or delivery carrier. If you are still unable to locate the package, contact us for further assistance.
  • Damaged Packages: If your package arrives damaged, please take photos of the damaged item(s) and packaging and email them to us at info@dewiringjewelry.com so we can resolve the issue.

9. Customs, Duties, and Taxes (International Orders)

For international shipments, customs duties, taxes, and any import fees are the responsibility of the customer. These fees are not included in the product price or shipping cost at checkout. You may be required to pay additional charges upon delivery, depending on your country’s customs regulations.

We advise checking with your local customs office to estimate potential fees before placing an international order.

10. Returns and Exchanges

If you are not satisfied with your order, you can return or exchange eligible items in accordance with our Refund and Returns Policy. Please refer to the policy for more information on how to initiate a return or exchange.

11. Contact Us

If you have any questions or need further assistance regarding shipping, please contact us: