Sales Policy for ZopaLessencee

Effective Date: January 17, 2025

Welcome to ZopaLessencee – your ultimate destination for beautiful, high-quality jewelry designed to empower and enhance the modern woman’s style. We are committed to providing an excellent shopping experience by offering an array of meticulously crafted jewelry pieces. This Sales Policy explains our terms and conditions for purchasing items from ZopaLessencee. Please read it carefully before making a purchase. By shopping with us, you agree to these terms.

1. General Terms of Sale

At ZopaLessencee, we offer a wide selection of jewelry, including necklaces, bracelets, earrings, rings, and more. All orders placed through our website, opalessencee.com, are subject to the terms outlined in this Sales Policy. We reserve the right to modify or update our policies at any time, so we encourage you to review them regularly.

  • Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to make a purchase through our website.
  • Product Availability: All products on our website are subject to availability. In the rare event that a product is out of stock after you have placed an order, we will notify you immediately and offer a refund or exchange.

2. Ordering Process

Once you have selected the jewelry pieces you wish to purchase, proceed to checkout, where you will be asked to provide your billing and shipping information.

  • Order Confirmation: After you place an order, you will receive an email confirming your purchase. This email will include details of the items you purchased, your order number, and your billing and shipping information.
  • Order Processing: After receiving your order, we will begin processing it within 1-2 business days. You will receive a notification once your order has been shipped, including tracking information so you can follow the progress of your shipment.

3. Pricing and Payment

All prices on the ZopaLessencee website are listed in USD (U.S. Dollars) and include applicable taxes for orders shipped within the United States. International customers will see prices before checkout, and shipping costs will be calculated based on their delivery address.

  • Accepted Payment Methods: We accept various payment methods, including credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment gateways available at checkout.
  • Payment Authorization: When you place an order, the payment will be processed and authorized immediately. However, your payment will only be fully charged once the items are ready to ship.

4. Sales Tax

In accordance with applicable laws, sales tax will be applied to orders depending on your shipping address. The tax rate will be automatically calculated at checkout, and the total price including sales tax will be displayed before you complete your order.

  • Tax Exemptions: If you are a tax-exempt organization, please contact us at info@opalessencee.com to make arrangements for exemption verification.

5. Shipping and Delivery

We offer several shipping methods to meet the needs of our customers. The shipping fee will be calculated at checkout based on the delivery address and the shipping method selected.

  • Domestic Shipping (Within the U.S.): We offer standard, expedited, and priority shipping options. Shipping fees and estimated delivery times will be displayed at checkout.
  • International Shipping: We ship to several international destinations. International shipping fees and delivery times will be calculated during checkout.
  • Free Shipping: We offer free standard shipping on all orders over $50 within the United States. This offer does not apply to international orders or expedited shipping.

Please allow 1-2 business days for order processing before shipment. Once your order ships, you will receive a shipping confirmation email with a tracking number. Please note that delivery times are estimates and may vary depending on the carrier, shipping method, and delivery location.

6. Order Modifications or Cancellations

Once an order has been placed, we begin processing it immediately to ensure prompt delivery. If you need to make any changes to your order, such as updating your shipping address or modifying items, please contact us as soon as possible.

  • Cancellations: Orders can only be canceled within 24 hours of placement, as we begin processing orders quickly. After 24 hours, orders may already be in the shipping process, in which case we will be unable to cancel or modify the order.

7. Returns, Exchanges, and Refunds

At ZopaLessencee, we want you to be completely satisfied with your jewelry. If for any reason you are not happy with your purchase, we offer a 30-day return window for eligible items.

  • Eligibility for Returns: To qualify for a return, items must be unused, undamaged, and in their original condition with tags and packaging intact.
  • Return Process: To initiate a return, please contact us at info@opalessencee.com or call 865-761-0323 within 30 days of receiving your order. We will provide you with return instructions and an authorization number.
  • Exchanges: We offer exchanges for items of equal value. If you would like to exchange your item, please follow the same process as a return and select a replacement item when contacting us.
  • Refunds: Once we receive your returned item and verify its condition, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to be reflected in your account.

Please note that shipping fees are non-refundable, except in cases where we have made an error or if the item is defective.

8. Defective or Damaged Products

If you receive a defective or damaged item, please contact us immediately at info@opalessencee.com or 865-761-0323. We will arrange for a return, exchange, or refund at no additional cost to you.

  • Return Shipping for Damaged Items: In cases where the product is damaged during shipping, we will cover the cost of return shipping and arrange for a replacement item or full refund.

9. Privacy and Security

Your privacy is very important to us. At ZopaLessencee, we take the security of your personal information seriously and use advanced encryption technology to safeguard your data. We do not sell, trade, or rent your personal information to third parties. Please refer to our Privacy Policy for further details.

10. Contact Us

If you have any questions about our sales policies, need help with your order, or want to get in touch with our customer support team, feel free to contact us: