Returns Policy for ZopaLessencee

Effective Date: January 17, 2025

Thank you for shopping at ZopaLessencee, your destination for high-quality, beautiful jewelry for women. We want you to be completely satisfied with your purchase. If you are not fully happy with your order, our Returns Policy outlines how you can return items and receive a refund or exchange. Please read through this policy carefully.

1. Eligibility for Returns

We offer returns on most items purchased from ZopaLessencee. However, to ensure that you are eligible for a return, the following conditions must be met:

  • Return Period: Returns must be initiated within 30 days of the date you receive your order.
  • Item Condition: Items must be unused, undamaged, and in the same condition that you received them, with all original packaging, tags, and accessories intact.
  • Non-Returnable Items: Some items are non-returnable due to health and hygiene reasons. These include earrings, unless they are faulty or damaged upon arrival. Please check the product descriptions on our website for specific exceptions.

2. How to Initiate a Return

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@opalessencee.com or 865-761-0323 to request a return authorization. Please provide your order number, a description of the item you wish to return, and the reason for the return.
  2. Return Authorization: Once we receive your request, we will send you a return authorization number and instructions on how to return your item.
  3. Packaging the Item: Carefully package the item in its original packaging to ensure that it is not damaged during return shipping. Include the return authorization number and a copy of your original receipt or order confirmation.

3. Return Shipping Costs

  • Return Shipping for Domestic Orders: Customers are responsible for the cost of return shipping, unless the item received is defective or incorrect.
  • Return Shipping for International Orders: International customers are also responsible for the cost of return shipping, unless the item is defective, damaged, or incorrect.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item if it is lost or damaged in transit.

4. Refund Process

Once we receive your returned item and confirm that it meets the conditions outlined above, we will process your refund. The refund will be issued to the original payment method used for the purchase.

  • Refund Timeframe: Please allow 7-10 business days for the refund to be reflected in your account after we have processed your return.
  • Original Shipping Fees: Please note that shipping fees are non-refundable, except in cases where we made an error in processing your order or sent a defective or damaged item.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the same process as a return. Once we receive your returned item and confirm that it meets the eligibility criteria, we will either send you the replacement item or issue a store credit.

  • Availability: Exchange requests are subject to the availability of the desired item.
  • Price Differences: If there is a price difference between the original and exchanged item, you will be charged or refunded accordingly.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@opalessencee.com or 865-761-0323. We will assist you in processing a return or exchange for the defective item at no additional cost to you.

  • Proof of Damage: Please provide clear photos of the damage or defect when contacting us, so we can evaluate the issue and ensure a prompt resolution.

7. Refunds for Gifts

If you received a gift and wish to return it, you can exchange it for another item or receive store credit. The process is the same as for standard returns, but the gift giver will not be refunded directly.

8. Return Address

Please send your returns to the following address:

ZopaLessencee Returns Department
1039 Leadmine Rd
White Pine, Tennessee, United States

We strongly recommend that you use a trackable shipping method to ensure your return is safely received.

9. Contact Us

If you have any questions or need further assistance with your return, please contact us: